SERVICE & SUPPORT
CMC Biotech strives to help you provide the highest-quality patient care.
We provide value-added services to ensure that you make the most of your investments and reach the highest level of excellence. We provide an on-call service 24 hours a day, 7 days a week. Our well-trained and attentive engineer staff are willing to quickly serve you with the motto “Excellent Service with Professionalism”.
Channel of contact : +66 (2) 935-6667-8
Time And Material (T&M) Service Support
CMC Biotech also offers on-demand Time and Material service support.
To us, building long-term relationships means building the right infrastructure.
We believe that doing what’s right requires the right organization. Doing what’s right doesn’t only take a commitment of words once in a while, but also proper actions time and time again. Our actions are supported by the development made within the people and facilities. We have exceeded our steady market share growth, maintained a low ratio of customers-to-engineers and customers-to-service managers, so we have the manpower to respond and stand by our promised uptime commitments.
Material Management: To ensure we meet commitments,
- We have strategically located parts depots across the country to minimize the repair process.
- We utilize advanced service parts planning software designed to predict parts demand so that replacing parts are available when and where they are needed most.
- We have partnered with Network Global Logistics to ensure prompt delivery by offering same-day courier or overnight service.
Performance that’s Built to Last
When you purchase a CMC Biotech medical imaging system, our team will help you with the installation and provide instructions on how to use it. Installation is a cooperative process between your organization and ours, so we have developed ways to open the line of communication to simplify the necessary steps of the installation process.
The installation and utilization process start with putting everybody on the same page in terms of administrative procedures, including the timely setting of expectations, definitions of responsibilities, and timelines. We outline the process for customers so they can anticipate and execute the installation more smoothly while working in tandem with their Account Executive.
This installation and utilization process includes
- Site planning and construction
- Training academy and on-site applications training
- System delivery and assembly
- Warranties and support, including parts, call center, and service.
Installing Performance That’s Built to Last
When you buy a CMC Biotech imaging system, our team of sales, service, and training professionals goes to work for you to streamline the installation and utilization of your purchase. Installation is a cooperative process between your organization and ours, so we have developed ways to open the lines of communication and make the steps necessary to install your system easier.
The installation and utilization process start with putting everybody on the same page in terms of administrative procedures, including the timely setting of expectations, definitions of responsibilities, and timelines. We outline the process for customers so they can anticipate and execute the installation more smoothly while working in tandem with their Account Executive.
